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My HealtheVet Registration says my information doesn't match VA's. What should I do?

Published 02/17/2011 12:16 PM   |    Updated 06/29/2016 09:46 AM

My HealtheVet Registration says my information doesn't match VA's. What should I do?

If you get this message when trying to register, it means you have selected the "VA Patient" checkbox to identify yourself.

During Registration My HealtheVet matches your first name, last name, social security number, and date of birth against the same data listed in your VA record. This process verifies your identity as a VA Patient, and will allow you access to Prescription Refill.

You can see how the VA has your name recorded by looking at a prescription bottle or your VIC card. If you are sure your registration information matches your VA information, there may still be other reasons why you are getting this message. You will need to complete registration for us to help you. To continue, please select a different checkbox in the "Relationship to the VA" section of the Registration page.

When you have successfully registered, then submit an inquiry using the Contact MHV page so we can assist you with this problem (click one of the "this form" links located at the bottom of the page to open the Ask A Question form).