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I forgot my My HealtheVet password. What should I do?

Published 02/17/2011 12:19 PM   |    Updated 06/29/2016 09:31 AM

I forgot my My HealtheVet password. What should I do?

If you forget your password, click the "Forgot Password?" link from the right-hand Member Login panel. Step One of this process will ask you to enter your User ID, name, birth date and gender. Step Two will ask you to answer one of the two security questions you selected during registration. If you have answered this question correctly, you will see a screen that allows you to set a new password. This password will replace your old password for My HealtheVet access immediately.

If you are still having trouble, please use the Contact MHV page to request your User ID/Password via e-mail or phone (click one of the "this form" links located at the bottom of the page to open the Ask A Question form).