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should the Loss Mitigation Letter be mailed to borrower who is on an active repay?

Published 08/08/2012 03:58 PM   |    Updated 08/09/2012 01:23 PM

If the customer is on an active repay, should the letter still be mailed?

Yes. VA believes the borrower should be able to recognize that this is a standard form letter that is sent even when a repayment plan is in place.