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Loss Mitigation letter be mailed to deceased borrower

Published 08/08/2012 04:01 PM   |    Updated 11/20/2013 05:53 PM

If the customer is deceased, should the Loss Mitigation letter still be mailed?

Most servicers change account names to read "Estate of..." in such a situation. The letter would be appropriate in that case to provide information to the executor of the estate, or the heirs who may be receiving information on the affairs of the deceased.