Inquiry Routing & Information System (IRIS)
recommend retention options to veterans who do not intend to keep the property
We are to trying to reach out to the veteran to bring the loan current. However, there are times when the veteran's intent is not to keep the property. Do we still have to recommend retention options?
No. Your records must be documented to state that you have reviewed and considered all loss mitigation options but that the veteran/obligor/estate did not want to keep the property.