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May the servicer take verbal financial information when considering a loan modification?

Published 08/09/2012 08:28 AM   |    Updated 08/09/2012 01:18 PM

May the servicer take verbal financial information when considering a loan modification?

This is an internal process. It is not a VA requirement. VA only requires supporting documentation that was used to complete the underwriting of the loan to complete the loan modification at the time of a post-audit.