Inquiry Routing & Information System (IRIS)
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desktop audits with the servicer
Published 08/10/2012 09:12 AM | Updated 06/27/2017 08:08 AMSince there is a change in the process of VA operating like FHA with the review of options, will this open the door for VA to perform desktop audits with the servicer?
VA's procedures will be to post audit cases through our selection process. If we determine that too many errors are being made, VA would determine if training on site would be required, additional audit processes would be completed, or if VA would change their policies.