Inquiry Routing & Information System (IRIS)
Refunding process in VALERI
Will the refunding letters still be sent directly to the loss mitigation representative at my company or will they be online in VALERI? Will all documents need to be uploaded through VALERI or can we fax them to the VA technician?
There is a Refund Status Report that can be accessed via the Servicer Web Portal. The VA technician will also contact a representative and fax or e-mail our recommendation letter with instructions. All documents will need to be sent by e-mail or faxed. The only item that goes through the Servicer Web Portal is the claim submission with supporting documentation.