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Not registered in DEERS, or received and error message while trying to register, or not sure if you are in DEERS

Published 11/15/2013 07:45 AM   |    Updated 05/18/2017 12:09 PM
I just tried the web site and could not find an access point for a veteran who is not in DEERS.   I spoke to a representative who stated that if a veteran is not in DEERS, VA can add a veteran to DEERS. Is this correct?   If so, does it require an in-person visit to a VA regional office?   How is this supposed to work for elderly and disabled older persons?

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If a Veteran is not in DEERS or simply unsure, he or she may request to be added by:

  •  Calling VA's toll free telephone number at 1-800-827-1000 for assistance, 
  •  Visiting a VA regional office, or
  •  Logging into the Internet at https://iris.custhelp.com/app/ask and following the steps below:
    •  State that you need to be added to DEERS in the "Question" data field, 
    •  Under "Please Select a Topic" select "Add Veteran to DEERS/Upgrade" from the drop down list,
    •  Then select the subtopic, "Can't register (Not in DEERS msg.)." and
    •  Then select "Question" for the type of inquiry.