Inquiry Routing & Information System (IRIS)
I can’t afford to make co-payments. What do I do?
There are several options:
The first option is to request that a repayment plan be established for your financial situation. This will result in a lesser amount of payment due from you.
The second option is to request a waiver for paying your current debt. If you request a waiver, you must submit sufficient proof that you can not financially afford to make payment to VA.
The third option is to request a hardship determination to avoid future debts. You will need to submit specific financial information about your current year income. A decision will be made based on information you provide.
If you are inquiring about an outstanding medical debt owed to the VA, you may contact the Billing Call Center at (866) 400 1238
You can make payments on your medical debt by calling (888) 827 4817 or online at www.pay.gov.